WAFI CITY REWARDS

Customers can apply for their Wafi City Rewards card at any customer service desks located in Wafi City and receive their free of charge card immediately. By spending at any outlet in Khan Murjan Souk, Wafi City, Wafi Restaurants or Wafi Health Club & Spa, customers will be entitled to earn points on all their transactions.

Points can be redeemed at Wafi City’s wide selection of cafés and restaurants or Cleopatra’s Spa. Additionally, Wafi Rewards offers customers attractive discounts in a variety of stores.

1. Spend & collect points Spend in any outlet at Khan Murjan Souk, Wafi City, or Wafi Restaurants or Wafi Health Club & Spa:

• Collect one point for every dirham spent (up to Dhs 500,000 per purchase)
• Redeem points to the dirham value of 1% of total points collected.
• Points have a 12 month life span from the date of purchase on your receipt.

2. Frequency Points: Customers are also rewarded points for the number of transactions carried out at Wafi City each calendar month. These are automatically added to the customer’s account based on the below calculations:

• 1-10 transactions per month receives 50 points per transaction e.g. 10 transactions x 50 points = 500 points.
• 11 – 20 transactions per month receives 75 points per transaction e.g. 20 transactions x 75 points = 1,500 points.
• 21 – 30 transactions per month receives 100 points per transaction i.e. 30 transactions x 100 points = 3,000 points.
• 31 to 50 transactions per month receives 150 points per transaction i.e. 50 transactions x 150 points = 7,500points.

* To be eligible for Frequency Points the minimum spend per transaction is AED 100.

Customers need to present their receipt(s) at one of customer service desks conveniently located around Wafi City.  The customer service representative will enter these points in the relevant account and an SMS will confirm the transaction.

Simply choose a restaurant/ café or spa from the following: Wafi Restaurants – Asha’s, Seville’s, Vintage, Thai Chi, Wafi Gourmet, Biella,  and Khan Murjan Restaurant. Points can also be redeemed when customers indulge in any treatments at Cleopatra’s Spa. Upon presentation of the bill customers can request to fully pay or part pay with their Wafi City Rewards points. The points will then be deducted from the respective account using their Wafi Rewards card and unique PIN number.

General 1.1     By using your Wafi Rewards (WR) you have agreed to be bound by these terms and conditions, as may be varied from time to time. 1.2     WAFI reserves the rights to modify or amend, any part of the Wafi Rewards programme at any time in accordance with these programme rules.  This right includes, but is not limited to, changes in participating outlets, redemption partners, rules for exclusive benefits, rules for earning and redeeming points. Programme Enrolment and Membership 2.1     Wafi Rewards is open to individuals of 18 years or older at the date of application. 2.2     A member may have only one membership account and that must be in their legal name. 2.3     Wafi Rewards has no predetermined termination or expiry date and shall continue until such time as WAFI decides to terminate the programme with an appropriate notice period. 2.4     Loss, theft or damage of the membership card must be reported immediately to WAFI’s customer service desks. WAFI cannot be held liable for any loss, theft, damage or unauthorized use of your WR points.   Upon the member’s notification of a lost, stolen or damaged card, a new membership card will be issued to the member. Any replacement card is provided at our discretion and at your risk, subject to such terms and conditions as we deem fit. The member will keep the same member account details. 2.5     WAFI is not liable for and reserves the right to correct any errors in pricing, typing or description relating to any aspect of the programme. Personal Data and Changes 3.1     All information required for enrolment in the Wafi Rewards programme must be supplied accurately and in full. WAFI may reject any application if the required information is not supplied accurately or in full. 3.2     All members are requested to keep WAFI informed of any changes to their personal information (mobile number, name and other relevant details). 3.3     For redemption, members will be required to provide a personal PIN number to be used. This is provided to the member upon registration.  It is the responsibility of the member to memorise and save the PIN number in a secure place and not disclose it to another individual. 3.4     Members wishing to change any of their membership personal information may do so by visiting a customer service desk at WAFI. 3.5     The member agrees to receive communication from all companies under the umbrella of WAFI Group including but not limited to electronic communications, postal materials and SMS. Special Offers and Discounts 4.1     Discounts are not available in conjunction with any other discounts, sales, offers or promotions. 4.2     Present your Wafi Rewards card at the participating outlets to check the discount offered in advance of making a purchase decision. 4.3     Outlets reserve the right to vary the discount offered without notice. 4.4     Members cannot claim a discount from transactions made at non-participating outlets/stores. 4.5     Restaurant discounts only apply when dining in. 4.6     When dining in Wafi Restaurants, the discount extends to a group of up to a maximum of eight people per table reservation.  Not applicable to group reservations or banquet events. 4.7     The Wafi Rewards discount is applicable on a la carte menu only. 4.8     Discounts will not be available if a customer would like to redeem points at the same outlet, on the same day and with the same receipt. For example, if a customer wishes to redeem their points at the spa he/she cannot request for a redemption and discount at the same time. 4.9     Cleopatra’s Spa & Wellness discounts only apply on treatments. No discount on the products sold. Cancelled and Returned Purchases 5.1     If a member returns goods purchased on a receipt indicated as having accrued points, WAFI has the authority to then deduct these points. Members are encouraged to inform WAFI customer service of any such returns. 5.2     Points are awarded only for goods and services actually purchased. 5.3     In particular, no points will be earned in connection with goods, or services, which have been ordered but cancelled prior to payment by a member, or in circumstances in which the member fails to meet any obligation on his or her part in connection with the order. Points Expiry 6.1     Points will expire twelve months from the date of the receipt, after which they will be deducted from the Wafi Rewards card. 6.2     There is no guarantee that WAFI will inform the members of the points expiring. This is an automated system and the points will be deducted after 12 months from the date of the receipt. Points 7.1     Points are not convertible to cash. 7.2     Points have to be collected within 30 days of making a purchase (date to be reflected on the receipt). 7.3     Only the original purchase receipt from an outlet in WAFI can be presented to collect points. Debit or credit card receipts along with a handwritten receipt will not be accepted. 7.4     Points are not exchangeable or transferrable between other accounts. 7.5     Maximum points that can be collected are 500,000 on any receipt. If there is a receipt of AED 500,000 or more, the maximum points any member can receive will be of 500,000 on that single receipt. 7.6     Points cannot be collected from receipts of special events such as exhibitions, bazaars, and any such supplier that is not a regular mall tenant.   Points Redemption 8.1     Points can only be redeemed at selected Wafi Restaurants, Wafi Natural Flowers and Cleopatra’s Spa & Wellness. 8.1.1     The redemption outlets are highlighted on our website. 8.1.2     Redemption outlets can change at any given time with no prior notice. 8.1.3     Members are required to check whether the restaurant or spa is still a redemption partner before they place their order/make their booking. 8.2     Points can only be redeemed while dining in at the restaurants. 8.3     Points can only be redeemed on a la carte menu. 8.4     At Cleopatra’s Spa & Wellness, points can be redeemed on spa treatments only. 8.5     Members cannot avail any discounts on the Wafi Rewards card if they are redeeming points at the same outlet. Protection Against Fraudulent Activity 9.1     If fraud is detected and confirmed, the member’s account will be suspended and investigated with or without notice. 9.2     If after further investigation, certain activities are deemed fraudulent, the account will be closed and the member will be notified by the Wafi Rewards team.  Depending on the severity of the fraud, WAFI reserves the right, and may choose to take legal action beyond the closure of the member’s account. Termination of Membership 10.1     Upon receipt of a request to terminate membership, WAFI will close the account, deduct all the points and will restrict the member from using any benefits provided by the WR programme. 10.2     The account will be closed by WAFI in the case of fraudulent activity, inactivity or death of the member. Limitation of Liability 11.1     All conditions and warranties, whether expressed or implied and whether arising under    legislation or otherwise, as to condition, suitability, quality, fitness or safety of any reward supplied, are expressly excluded to the fullest extent permitted by law.  Any liability that cannot be fully excluded is limited to replacing, repairing or crediting the value of the reward at WAFI’s sole discretion. 11.2     All exclusions and limitations of liability in these terms and conditions apply for WAFI’s security and the benefit of all participating outlets. 11.3     WAFI participating outlets do not have any authority, expressed or implied, to make any representation or warranty on WAFI’s behalf. 11.4     WAFI shall not be responsible in any way for technical faults of third parties or service provider like Etisalat or Du or any third party vendor, as they are beyond the control of WAFI.  WAFI shall at the best endeavor to sort out the said problem.